Exemplary Patient Experiences, Always.


Exemplary Patient Experiences, Always.

Quality Improvement Plan 2018/19

Halton Healthcare is pleased to share our eighth Quality Improvement Plan (QIP) for 2018/19. This plan, a subset of our broader Integrated Quality and Patient Safety Plan, describes the hospital’s priorities for and commitment to a series of quality issues, goals, measures and plans for change that is relevant to and informed by a broad stakeholder group, including our patients, families and communities. This year’s Quality Improvement Plan builds on the successes of our 2017/18 Plan with key areas of focus on transitions in care and the patient experience. In particular, we are celebrating improvements in several transitions in care measures as well as improvements in patient satisfaction for both our inpatient and emergency department environments. Halton Healthcare considers a number of alignments in drafting this plan. Halton Healthcare’s Strategic Priorities of Innovate, Collaborate and Empower, captured in Pathway 2020, have informed the ways in which we approach improvement goals for quality and patient safety. Quality Dimensions, also embedded into our organizational fabric, connect our quality goals to the broader international, national and provincial quality improvement communities. As well, the organization has strategically aligned the quality issues contained within this plan, with the identified provincial imperatives articulated by the Ministry of Health and Long Term Care (MOHLTC), through the provincial health quality advisor, Health Quality Ontario. Eleven indicators have been selected for the 2018/19 Quality Improvement Plan and include:

  • Patients received enough information on discharge
  • Readmissions for patients with Congestive Heart Failure
  • Readmission for patients with Chronic Obstructive Pulmonary Disease
  • Readmissions for patients with Mental Illness
  • Would you recommend inpatient care?
  • Would you recommend ED care?
  • Alternate Level of Care rate
  • Medication Reconciliation at admission
  • Medication Reconciliation at discharge
  • Overall incidents of workplace violence
  • Emergency Departments length of stay

This past year marked an important milestone as we completed our last of three major redevelopment projects with the newly expanded Milton District Hospital. Although redevelopment planning will continue for all three hospital sites, the organization has been able to have greater focus on driving forward the Strategic Priorities within Pathway 2020 and maintain a sharp focus on quality, safety and creating Exemplary Patient Experiences Always. The following attachments provide an overview of our Quality Improvement work over the past year and a plan for the year ahead.

  1. The Narrative: Our journey of Quality Improvement and the background, and context for this year’s plan
  2. The Workplan: Indicators, measures and change ideas
  3. Progress Report: A summary of our progress on our previous years goals

Uncommon content coming soon.