Exemplary Patient Experiences, Always.


Exemplary Patient Experiences, Always.

Quality Improvement Plan 2017/18

The Quality Improvement Plan is a fundamental component of the Excellent Care for All Act (ECFAA) legislation, first passed in June 2010. This legislation requires that health service providers from all sectors develop an annual Quality Improvement Plan (QIP) for the following fiscal year and make that plan available to the public. Eleven indicators have been selected for the 2017/18 Quality Improvement Plan. These include:

  1. Patients received enough information at discharge.
  2. Readmissions to hospital (patients with Congestive Heart Failure).
  3. Readmissions to hospital (patients with Chronic Obstructive Pulmonary Disease).
  4. Readmissions to hospital (patients with Mental Illness).
  5. Palliative patients discharged home with home supports.
  6. Alternate Level of Care.
  7. Patient Satisfaction, Inpatient Care.
  8. Patient Satisfaction, Emergency Care.
  9. Medication Reconciliation on Admission.
  10. Medication Reconciliation at Discharge.
  11. Emergency Department Wait Times for Complex Patients.

The selection of this year’s quality indicators signals an important shift in our corporate quality improvement plan priorities. This past year we have seen significant improvements in all four of our safety indicators so while our robust safety program will continue to advance, supported by a strong internal monitoring framework, we are sharpening our focus in areas related to access to and transitions in care and have included proportionately more of these indicators in this most current plan. In addition to continued efforts with patients with Chronic Disease, the QIP will, this year, also turn its attention to patients with mental illness and those patients at end of life. For both these identified populations, the care teams are mobilizing to better understand the quality issues unique to these groups and leverage existing and new regional networks to enhance seamless and comprehensive care.

The Halton Healthcare QIP continues to be an important subset of our larger quality agenda and is developed in alignment with other program and quality planning processes. We invite you to review three documents that comprise our QIP for this year:

  1. The Narrative: Our journey of Quality Improvement and the background, and context for this year’s plan
  2. The Workplan: Indicators, measures and change ideas
  3. Progress Report: A summary of our progress on our previous years goals

Uncommon content coming soon.