Exemplary Patient Experiences, Always.


Exemplary Patient Experiences, Always.

Become a Patient and Family Advisor 

What are Patient & Family Advisors?

  • The role of a Patient & Family Advisor is to work in partnership with the hospital to create a truly Patient- and Family-Centered Care environment and experience.
  • Patient- and Family-Centered Care is an approach to the planning, delivery and evaluation of health care that is grounded in mutually beneficial partnerships among patients, families and health care providers (Institute for Patient- and Family-Centered Care, 2010).
  • Patient & Family Advisors provide an important perspective and have a direct impact across a wide range of hospital initiatives, programs, services and policies to improve the experience of care.
  • Patient & Family Advisors participate in ways that best match their interest, experience and availability.

How can you help us?

  • We are seeking patients, family members and caregivers who have received care at the hospital or one of its community service locations within the last two years, who are willing to share their experiences and perspectives to enhance patient care at Halton Healthcare.
  • Through your role as Patient & Family Advisor, your input will positively influence the patient experience as well as future programs, services and policies.

What are some of the Qualities of a Patient & Family Advisor?

  • Committed and passionate about enhancing the healthcare experience for patient and families at Halton Healthcare
  • Willing to share insights and information about their experiences in ways that can help improve the patient experience across the organization
  • Good listeners
  • Comfortable and enjoy working with others to develop new ideas
  • Respectful of diversity and differing perspectives
  • Able to see beyond his/her own personal experiences and demonstrates an interest in more than one issue or agenda
  • Able to maintain confidentiality of patient and organizational information
  • Positive and supportive of the mission, vision and values of Halton Healthcare
  • Able to make the time commitment required
  • Comfortable communicating in English

What is the expected time commitment?

It may be a one-time activity, such as sharing your hospital experience with health care providers or it may involve participation in a committee, working group or team. Advisors may also be interested in being part of the Patient & Family Advisory Council; the work with this committee requires a 2-4 hour commitment per month.


How can you apply?

Halton Healthcare invites patients, family members and/or caregivers of patients to complete the application to become a Patient & Family Advisor.   Applicants will be interviewed and selection will be made to ensure diverse representation of the communities we serve.


  • Click here to fill out the online application.
  • Save form to your computer
  • Fill in fillable fields and send to email address below, or click here


Click here (pdf) to download printable form and send to:

Halton Healthcare
Quality & Patient Relations, Patient & Family Advisors
3001 Hospital Gate
Oakville, ON L6M 0L8

Fax: 905-338-4685
Email: patientandfamilyadvisors@haltonhealthcare.com

For more information and frequently asked questions, click here.


If you are interested and would like more information about becoming a Patient & Family Advisor please email us at patientandfamilyadvisors@haltonhealthcare.com or call 905-338-4138.

Click here to read a great article on Partnering With Patients and Their Familes at Halton Healthcare.

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