Exemplary Patient Experiences, Always.


Exemplary Patient Experiences, Always.

Your Health and Safety

You, the patient and your family members are valued members of the healthcare team. We encourage all of your participation in order to achieve safe, quality care within our family focused environment.

Smoke-Free Properties

A friendly reminder that smoking is prohibited on Halton Healthcare hospital properties, and in personal vehicles while on hospital property.

The Halton Region Health Department actively enforces the Smoke-Free Ontario Act with enforcement officers which may include conducting random checks of our properties to ensure compliance. In addition, Halton Healthcare Security Staff may report offenders to the Region, resulting in an issuance of a Provincial Offence Notice, and upon conviction, could see offenders subject to a fine of $250 to $305. Please note the sidewalks adjacent to the municipal roads near our facilities are not considered hospital property, and therefore not subject to the Act and Halton Healthcare’s policy.

Thank you for helping us maintain a healthy, smoke-free environment at Halton Healthcare.


Halton Healthcare Services is pleased to offer its staff, patients and visitors a fragrance-free environment. Please do not wear perfumed products if you are a patient or a visitor of the hospital.

Also, in the best interest of patients and staff, we ask visitors not to bring in flower arrangements with highly fragrant flowers such as Lilies.

Latex Containing Products Restricted

Please refrain from bringing products containing latex or natural rubber into the hospital. Examples include rubber balloons, rubber toys, pacifiers, hot water bottles). If in doubt check with the manufacturer.

Cellular Phones & Other Radio Transmitting Devices

Wireless devices can interfere with biomedical equipment. For this reason, there are still some areas within the hospitals where cell phone or other wireless device use will continue to be prohibited.

Prohibited areas which have been clearly marked with appropriate signage include, but are not limited to:

  • Inpatient nursing units
  • Operating rooms
  • Treatment areas in Emergency and Outpatient Departments
  • Diagnostic testing areas including Cardiology
  • Birthing suites and Special Care Nursery

For the safety of our patients, all cell phones and wireless devices must be turned off completely in areas that are clearly marked with red signs indicating no cell phone use.

Hand Washing and Hand Wash Stations

While you are visiting the hospital, we encourage you to use the instant hand sanitizers at the hand wash stations conveniently located throughout the hospital and at each entrance.

If you are a patient, please use the sink in your room to wash your hands with soap and water. You can also use the instant hand sanitizers located in the hallways of most patient care areas.

Fire Safety

You may hear one of our regular fire drills during your hospital stay. When the fire alarm rings patient rooms will be closed by hospital staff while hallway doors will automatically close. The elevators will return to the main floor or to a non-alarm floor and stop. If you are in the hospital cafeteria when the alarm is sounded, we encourage you to stay there until the “all clear” signal is given or other directions are provided.

Hospital Security

Security staff are on-site at all times. If you encounter or observe a suspicious individual or have any security concerns, please notify a staff person immediately. If staff are not available, please notify Security:

  • Georgetown Hospital – 905-873-0111 ext. 8177
  • Milton Hospital – 905-878-2383 ext. 7438
  • Oakville Hospital – 905-845-2571 ext. 5950

Our hospital staff, medical staff and volunteers can be easily identified by their HHS photo identification badges. It is mandatory for all staff, physicians and volunteers to wear their identification badge while at the hospital. For your security, we have surveillance cameras strategically located throughout our hospitals.

Lost and Found

If you lose something, please notify your nurse right away. To inquire about lost articles, please call Security. Unclaimed articles are only kept for 30 days.

  • Georgetown Hospital – 905-873-0111 ext. 8177
  • Milton Hospital – 905-878-2383 ext. 7438
  • Oakville Hospital – 905-845-2571 ext. 5950


Please leave all valuables (money, jewellery, electronics, papers, etc.) at home. If you have arrived at the hospital unexpectedly and have these items with you please send these items home with your family members. The hospital cannot accept responsibility for lost, damaged or stolen valuables or personal property.


Wheelchairs are located at the main entrances and in the Emergency Departments at our hospitals. Wheelchairs are also available on all nursing units, but getting in and out of them without assistance may be hazardous. Please ask for help from a member of the hospital staff. Please do not remove a wheelchair from the hospital property.

Patient Safety

At Halton Healthcare Services, providing safe, quality healthcare to our patients is a top priority.

Safety Tips:

To keep you safe during your stay, please:

  • Please make sure all floor space is clear and free of bags or purses to help avoid falls. Please store your personal items and those of your visitors (including purses and bags) in the closet.
  • Wear shoes or slippers with non-slip soles.
  • Do not step on the foot rack of the wheelchair when getting in or out. All wheelchairs have brakes which should be on whenever the chair is not moving.
  • Ask for help. Do not use over-bed tables, beds, and bedside tables for support.
  • Do not use electrical devices when oxygen is being administered.
  • Wash your hands frequently, and encourage your visitors and healthcare providers to do the same.

Safer Elder Care

Safer Elder Care is an award winning program that recognizes the unique needs of older adults and provides a culture of care that is sensitive to the needs of this population. It addresses common inter-related geriatric issues such as delirium prevention and management, safe mobility, least restraint, falls prevention, skin care and the prevention of catheter associated urinary tract infections.

In May 2009, our commitment to excellence in geriatric care was recognized when Halton Healthcare was awarded the Nurses Improving Care for Healthsystem Elders (NICHE) designation, becoming the first non-teaching community hospital in Ontario to do so and connecting HHS to over 200 other NICHE organizations across North America.

Uncommon content coming soon.