Visiting & Connecting with a Patient

Halton Healthcare understands the importance of families and loved ones in supporting patients. To offer increased support and flexibility for patients and families we are moving forward with a phased approach to increasing family/visitor presence in our hospitals.

  • Most patients may have two visitors at a time, with no restrictions on the number of visitors throughout the day
  • Visiting hours for most patient care areas are between 8:00am – 9:00pm
  • Age restrictions have been removed and children (i.e. < 12 years) are considered as a visitor
  • All visitors must check-in and out of the hospital
  • If you have tested positive for COVID-19 in the past 10 days or have been told to self-isolate, we ask that you refrain from visiting the hospital
  • Some exceptions apply, including:
    • Labour and Delivery patients may have two consistent care partners, including a doula, who may visit at any time
    • Paediatric Inpatients may have two (2) parents or guardians visit at any time, plus one additional visitor at a time during visiting hours
    • Special Care Nursery patients may have two (2) parents or guardians visit at any time.
    • COVID-19 positive patients and those waiting for COVID-19 test results are not permitted visitors, unless their medical status changes significantly for the worse

Across our hospitals most inpatients may have two (2) visitors at a time during general visiting hours (8am-9pm). Please note that Mental Health visiting hours are 5pm – 7pm, plus 1pm-4pm on weekends and holidays.

Visitors are required to check-in when they enter the hospital and check-out before they exit.

Where to Enter

Oakville Trafalgar Memorial Hospital

Visitors must enter and exit from the Parking Garage Entrance at Level 1.

Milton District Hospital

Visitors must enter and exit at the Main Entrance.

Georgetown Hospital

Visitors must enter and exit at the Main Entrance from 8am – 7:30pm.
From 7:30pm - 9:00pm, visitors are asked to enter and exit through the Emergency Department.

Information for Visitors

Everyone entering Halton Healthcare must wear a mask. If you arrive without a mask, we will provide an appropriate mask. If you arrive wearing a cloth or disposable mask from home, you may be provided with a fresh medical mask to wear instead. COVID-19 positive patients and those waiting for COVID-19 test results are not permitted visitors, unless their medical status changes significantly for the worse. Visiting restrictions may vary by unit/department based on the ability to ensure physical distancing in the area. Patients should speak with their nurse for more information.

Visitors must:

  • Clean hands frequently and avoid touching surfaces
  • Stay in the patient’s room for the duration of their visit
  • Use public, not patient washrooms
  • Use designated dining areas/cafeterias and refrain from eating or drinking in the patient’s room or on the unit
  • Remain in the area of the hospital that is particular to their visit
  • Remain inside the hospital with patients

Family and Friends may also visit patients using our Virtual Visiting program. This service is available daily between the hours of 9:00am and 6:00pm. Please submit the form below, or call our Virtual Visiting Hotline at 905-338-4615.

Virtual Visiting Request Form

To accommodate as many requests as possible, we are encouraging families and loved ones to coordinate times you can all connect together at the same time. For example, through a Zoom meeting or FaceTime call, which allows multiple users/devices to log on simultaneously and meet together. We will do our best to help you set up an online meeting should you choose to do this.


Patient Information