The Virtual Visiting Program is available for patients and their loved ones to receive assistance with connecting over the internet while visitor restrictions are in effect. Those who are not able to use their own devices to communicate through audio or video calls can receive assistance with hospital devices and technology platforms.

Patients and loved ones can request to connect by completing the form below. Where possible, please provide 24 hours' notice.

Once you have completed the Request for a Virtual Visiting form, a member of our Team will contact you via e-mail to confirm your request for connection. Team members will support patients and families to interact virtually by:

  • Bringing a lending iPad to a patient room or clinical area, so that you can use it to video chat
  • Helping patients and families to use the video chat technology, if required


The Virtual Visiting Program is available seven (7) days a week between the hours of 9:00am and 9:00pm. Video connections between patients and loved ones will be scheduled during this time.

The availability of virtual visits may be limited by demand, patients’ ability to interact, or the clinical condition of patients at the hospital.


Halton Healthcare is committed to protecting the privacy of our patients and staff. When using Skype, FaceTime or similar options to connect with your loved one, we ask that you respect those around you and never include anyone in the video event or camera frame without their knowledge or permission.

Virtual Visiting Request Form

To accommodate as many requests as possible, we are encouraging families and loved ones to coordinate times you can all connect together at the same time. For example, through a Zoom meeting or FaceTime call, which allows multiple users/devices to log on simultaneously and meet together. We will do our best to help you set up an online meeting should you choose to do this.


Patient Information